First time that I have ever used Honest 1. I will have to say, I am very, very impressed. Tim & Wayne & all their crew did a fantastic job. Especially considering how extremely busy they we're. Tim went above & beyond. We had scheduled my appointment for a different day. When I asked Tim if it would be okay if I drove for a couple more days until my oil change appt, his response was it should be ok, but let me take a quick look. Well, while it wasn't "life" threatening to my vehicle, after he checked my oil, he decided that it'd be best if I did it then. Now that folks is true Customer service. A lost art in today's world. They are not the cheapest, but they are not expensive either. You def get what you pay for. They are worth it. Will def be back.