Clarksville Auto Repair

Spoke with Wayne to see about the wait time he was very pleasant ! They have a kid waiting area where my children were able to play quietly and I appreciate that ! Very nice people ! Great service !!

They are doing exactly how they named their shop. They have made a little mistake (that doesn’t really affect my car issue) but they admitted first and emailed me right away to offer me a free check up that I didn’t even expect. This auto shop knows how to take care of cars with professional manners. I can easily say that this auto care shop is the best shop I’ve ever been so far. I don’t know much of cars but I can leave my car to this shop without worrying about ripping me off with all the costs like some of the other shops have done to me.

Car was in for two months. They broke the engine head. Then the cam shaft. And it took ages to get it back. I was not charged for the work but the mechanics seemed to lack the knowledge to effectively change the spark plugs. On the plus side they weren't able to fix this problem I had when I went there. Will not go back, unless it's for a simple oil change.

They got my car fixed up and safe for the road. I was updated at every turn and if they found something wrong they would talk to me about it but never did I feel pressured to buy something. Hands down the best experience. The place was also clean, they offered free snacks and drinks, and it was heated. Thank you guys!

See full Review on Clarksville Chat FB page. Ok Clarksville, in reference to my post a couple of weeks ago, regarding HONEST-1 AUTO CARE on Wilma Rudolph, we now have the rest of the story and , as promised, my final review. It's a little long but I guarantee it's worth your time so you're able to steer clear of the same issues I dealt with. The owners statement, that I'll provide , in regards to how they bill labor will be eye opening and surprising. For reference, their hourly rate is around $106 an hour. You must ask what the hourly rate is because it isn't clear on the estimate. A business may charge whatever they want but this rate is as high as any I've seen. A consumer has the right to go elsewhere so I defend a businesses right to charge whatever they feel like charging, as long as it's disclosed, up front. To bring others up to speed on everything that transpired, I took a 2007 Lexus GS 350 to them a couple of weeks ago for diagnosis on a couple of issues. I paid the $150, plus tax, diagnosis fee (this was known upfront and I have no problem with the fee) and was given an estimate of repairs totaling nearly $4000. The estimate was emailed to me before I picked the vehicle back up and I was immediately suspicious because of the number of hours of labor involved and a couple of the repairs diagnosed. So, I have family in the auto repair business that are several hours away in another state and I sent the estimate to them. They plugged everything in their system exactly as the estimate , from Mike Rhodes at Honest-1 , had put in the estimate. Their conclusion was that they couldn't figure out how Mike Rhodes, at HONEST-1, had come up with around 19 hours of labor for the same repairs that their system showed around 8.5 hours, for. It became clear that something wasn't right. I went and paid the diagnosis fee and asked Mike if he'd put the vehicle back up on the rack and let me hear, and see, if there was play in the 2 rear hubs that he claimed needed replacing. He immediately balked and said there really wasn't any play in the hubs but just noise coming from them that let them know they were bad. I was suspicious because both wheel bearings (hub assemblies) don't normally go bad at the same time or near the same time. It's typically only 1 that goes bad and needs replacement. I know that normally a technician is the one that does the diagnosis and the manager writes the estimate based on the technicians diagnosis. I asked Mike, since he was adamant I didn't need to look at the vehicle, if he did the diagnosis himself and he said that he did. So, he said he diagnosed and wrote the estimate. I doubted this was true but knew, at this point, that I wouldn't be allowing them to repair the vehicle so I didn't press the issue. I then asked Mike to step outside with me and he did so. I told him I was giving him one opportunity to tell the truth about the number of hours that he claimed the repairs would take. He said it's just what the system said it took. I asked him what system they used and he said Mitchell Pro, which is exactly the same system my family uses. I informed him of this and he still stuck to his story. I then confronted him about one of the other services recommended in the estimate, a coolant system flush. One of the repairs that he said needed to be made, was a whole new radiator. If you're replacing the radiator you are losing most of the coolant, anyway, and definitely wouldn't need a coolant flush. When confronted with this fact, he immediately said that was his mistake and it shouldn't be on there. I gave him one more chance to come clean about the hours and told him if he just told the truth I'd leave and he'd never hear from me again. If not, I'd review the business on every site available. He stuck to his story and I left. THE VEHICLE HAS BEEN REPAIRED AT ANOTHER SHOP AND IT IS CONFIRMED THAT SOME REPAIRS IN ORIGINAL ESTIMATE WERE UNNEEDED, REVIEW CONTINUED ON CLARKSVILLE CHAT FB PAGE AND OWNER ADMITS TO BILLING MORE HOURS THAN HIS SOFTWARE CALLS FOR IN ORDER TO PAY HIS TECHS MORE.

Quick, quality service with very friendly, professional staff.

They got my car fixed up and safe for the road. I was updated at every turn and if they found something wrong they would talk to me about it but never did I feel pressured to buy something. Hands down the best experience. The place was also clean, they offered free snacks and drinks, and it was heated. Thank you guys!

outstanding service I was shocked and great to see how pleasant a company can be

I do not take my Saturn Sky any where else.

I am very pleased with the sevice and dedication this establishment offered to my wife in my absence. It really helps a lot. So much that i am trusting them to fix my jeep in the upcoming days. My wife is very happy to have her van back.