I'm a mobile mechanic over 30yrs. Experience in auto industry. Took my personal vehicle to this place & was greeted professionally. Matt is personable & professional. Now I know & im aware of shop supplies cost in addition to certain vehicle services, however on a 4 wheel alignment with mechanical adjustments I could not understand why I was bieng charged 6.65 for shop supplies so I asked Matt about the charge & he explained that fee comes up automatically when an invoice is created, I said I get it but can you justify the fee because aside from using a shop towel which l cant see bieng charged 6.65 for the tech to wipe his hands. what other supplies are entailed for this particular job I came in for. Still Matt did not have a answer. Personally as I own my small business. As a owner you should advise your staff how & when to justify that shop supply fee.i don't have a problem paying fee only if its justified. Overall they corrected my concern with alignment in a fashionable manner.
Hey Henry - you are correct, we should be better at explaining our charges. Thank you for taking the time to give us feedback, as it only helps us get better. If you have any further questions or concerns please feel free to contact me. Have a great week! Tucker - Owner
- Honest-1 Auto Care Clarksville