I was greeted promptly by the man at the front desk, and told him my concerns with possibly needing my rear brakes replaced. They were timely and courteous in helping me out to get the info that I needed. After checking out the car, they did confirm that I will need new brakes. Their estimate was fair from my comparisons and they didn't charge me to do the car's diagnostic. I will definitely be back there to get my car serviced for this repair and others in the future that I am going to need done.