I left 4 stars because no work was done. I called for a quote on having an alternator replaced, but found out the shop does a quote after the diagnostic is complete (which I understand) so I took the vehicle down there. Once the diagnostics test was done, I was informed that the quote was going to be $1200, which even surprised the rep I was speaking with. Due to the unexpected price, I was not charged for the diagnostic test. The sales rep was honest and straight forward with me without any sales pressure.