The moment I called to set up an appointment, the gentlemen working the front desk were honest and quick to get me in. My appointment was at 9:30 and I was out by 11:00. They kept me informed every step of the way. They were respectful, good people who I now fully trust with my car. They do their best to keep your car clean while they work on it. The lobby has comfortable seating and complimentary refreshments if you choose to stay and wait for your car. I would definitely go there again and absolutely recommend to a friend.