Thought I would give them a try. First had my truck towed in and the service writer offer to put my tow bill on the shop ticket. Didn't know he was going to charge me a EXTRA 50.00 dollars!! (He did take 25.00 off after I asked him several times about it thanks for nothing!!!) Found out my truck need a fuel pump he quoted me 1,100.00 for a fuel pump that did include a 200.00 tow bill. Then I asked what do you charge a hour and no could tell me. They said it depends on the job. (Did Call Wyatt Johnson and Gary Mathews and both told me right up front what would be charged per hour) make a long story short I bought a fuel pump and brought it to them what was $250 cheaper. They installed it charged me almost 600.00 .. lesson learned I will take my vehicles back to Wyatt Johnson where I aleast know what I'm being charged. ..THIS PLACE IS A TOTAL RIPEOFF STAY AWAY! !!!!. ..
Thank you Robert for your review. As our Open Service Commitment states, we will not do any work without customer authorization and you did authorize all the work at the quoted price. If you take your vehicle to 5 different shops you will get 5 different prices. We won't always be the cheapest or most expensive and we give our customers a fair quote and let them make the decision before any work is done. We gave you this same courtesy. Being in the Auto Service business yourself if you thought the price was too high you had every opportunity to use your knowledge and to take your vehicle elsewhere. We offer a great 3 year/36,000 mile warranty (best in town), free shuttle service, free snacks and a nice waiting area for our customers and we hope this brings value to our customers. We desire to honor God and have great customer service, and we are sorry you were not satisfied. Thank you again for your feedback. Tucker Seiber - Owner
- Honest-1 Auto Care Clarksville