I thought the services were very well explained. The cost was explained and broken down in terms I can understand. What they could not do they recommended someone else. The staff is friendly and I truly enjoyed the experience. It was very welcoming and my car seems to be running just fine. Thank you Honest 1 team. Didn't get to meet everyone but the three I encountered were kind and very customer service orientated. I'm sure they try and hire the same all the way around.